Our website is connected to internet acquiring, and you can pay for the Service using a Visa or Mastercard bank card. After confirming the selected Product or service, a secure window with the payment page of the TipTop pay processing center will open, where you need to enter your bank card details. The 3-D Secure protocol is used for additional authentication of the cardholder. If your issuing bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, please consult the bank that issued your bank card.
The online payment service is provided in accordance with the rules of the international payment systems Visa and MasterCard based on the principles of confidentiality and payment security. To achieve this, the most up-to-date methods of verification, encryption, and data transmission through secure communication channels are used. Entering bank card data is done in a secure window on the TipTop pay payment page.
The payment page requires you to enter the card number, cardholder's name, card expiration date, and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card.
CVV2/CVC2 is a three-digit security code located on the back of the card.
Next, on the same window, the page of your issuing bank will open to enter the 3-D Secure code. If you have not set up a static 3-D Secure, it will be sent to your phone number via SMS. If you do not receive the 3-D Secure code, you should contact your issuing bank.
3-D Secure is the most modern technology for ensuring the security of online card payments. It allows for the unambiguous identification of the authenticity of the cardholder performing the transaction and minimizes the risk of fraudulent card operations.
The TipTop pay processing center protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transmitted to the payment gateway using SSL encryption technology. Further information transmission occurs through closed banking networks with the highest level of reliability. TipTop pay does not transmit your card data to us or any other third parties. The 3-D Secure protocol is used for additional authentication of the cardholder.
If you have any questions about the completed payment, you can contact the payment service customer support by email at support-kz@tiptoppay.inc
The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on our web server.
Internet payment processing security is guaranteed by LLP «TipTop Pay Kazakhstan». All operations with payment cards are carried out in accordance with the requirements of VISA International, MasterCard, and other payment systems. Specialized security technologies for online card payments are used during information transmission, and data processing is conducted on the processing company's secure high-tech server.
Payment by payment cards is secure because:
⦁ The authorization system guarantees the buyer that the payment details of their payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the authorization server and cannot be stolen.
⦁ The buyer enters their payment details directly into the CloudPayments authorization system, not on the online store's website; therefore, the buyer's card payment details will not be accessible to third parties.
When making an online payment using payment cards, cash refunds are not permitted. The refund procedure is regulated by the rules of international payment systems:
⦁ The consumer has the right to refuse the product at any time before its delivery. After the product has been delivered, the refusal must be made within 14 days;
⦁ Refund of goods of proper quality is possible if their appearance, consumer properties are preserved, as well as the document confirming the fact and conditions of the purchase of the specified goods;
⦁ The consumer does not have the right to refuse goods of proper quality that have individually determined properties if the specified goods can be used exclusively by the person who purchased them;
⦁ In the event of the consumer refusing the product, the seller must refund the amount paid by the consumer no later than ten days from the date the consumer presents the corresponding claim.
To refund the funds to the bank card, it is necessary to fill out a "Refund Application," which is sent upon the company's request to the email address, and send it together with a copy of an identity document to Info@sphera.kz.
The refund will be made to the bank card within ___ business days from the date the Company receives the "Refund Application."
To refund funds for transactions made in error, you must submit a written application along with a copy of an identity document and receipts/confirmation of the erroneous charge. This application must be sent to Info@sphera.kz.
The refund amount will be equal to the purchase amount. The period for reviewing the Application and refunding the funds begins from the moment the Company receives the Application and is calculated in business days, excluding holidays/weekends.
⦁ The bank card is not intended for making online payments, which can be confirmed by contacting your issuing Bank;
⦁ Insufficient funds to make a payment on the bank card. For more details about the available funds on the payment card, you can contact the bank that issued the bank card;
⦁ The bank card details were entered incorrectly;
⦁ The bank card has expired. The card's expiration date is usually indicated on the front side of the card (the month and year until which the card is valid). For more information about the card's expiration date, you can contact the issuing bank.
If you have any questions regarding payment by bank card and other issues related to the website's operation, you can contact the following phone numbers: +7-747-498-90-77
1. Definitions
The Internet project www.sphera.kz (hereinafter referred to as URL, "we") takes the confidentiality of its clients' and website visitors' information seriously. We refer to personalized information as information containing personal data (for example: full name, login, or company name) of a website visitor, as well as information about actions you perform on the URL website (for example: a website visitor's order with their contact information). We refer to anonymous data as data that cannot be uniquely identified with a specific website visitor (for example: website traffic statistics).
2. Use of Information
We use the personalized information of a specific website visitor solely to provide quality services and track them. We do not disclose personalized data of one website visitor to other website visitors of the URL. We never publish personalized information in open access and do not transfer it to third parties. The only exceptions are situations where providing such information to authorized state bodies is mandated by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on collected anonymous data. These reports do not contain information that would allow the identification of users' personalized data. We also use anonymous data for internal analysis aimed at developing URL's products and services.
3. Links
The website www.sphera.kz may contain links to other websites that are unrelated to our company and belong to third parties. We are not responsible for the accuracy, completeness, and reliability of the information posted on third-party websites and do not assume any obligations to maintain the confidentiality of the information you leave on such websites.
4. Limitation of Liability
We do everything possible to comply with this privacy policy; however, we cannot guarantee the security of information in the event of factors beyond our control, the result of which is the disclosure of information. The website www.sphera.kz and all information posted on it are provided on an "as is" basis without any warranties. We are not responsible for any adverse consequences or any losses caused by restricted access to the URL website or as a result of visiting the website and using the information posted on it.
5. Contacts
For questions regarding this policy, please contact us at info@sphera.kz
Name:
IP «Sphera».
Legal Address:
100022, Republic of Kazakhstan, Karaganda, Kurmangazy Street, 58.
Bank Details:
IBAN: KZ96722S000040277752
in JSC "Kaspi Bank"
SWIFT Code: CASPKZKA
Phones:
+7 747 498 90 77
E-mail: info@sphera.kz
Technical Support: info@sphera.kz
Service Orders: info@sphera.kz
Internet Resource:
https://www.sphera.kz
